Noyan Ilk, PhD
Department Chair, Synovus Associate Professor of Business Administration and MS-BA Program Coordinator
Dr. Noyan Ilk is the Chair and Synovus Associate Professor of Business Analytics. His research focuses on business and service analytics and financial technologies. He develops and applies machine-learning models to address complex business challenges.
Research Areas
Publications
- “Improving Customer Routing in Contact Centers: “An Automated Triage Design Based on Text Analytics”, Journal of Operations, Jul-20 [Visit Publication]
Department
Department of Business Analytics, Information Systems, and Supply Chain
College
College of Business
Email
nilk@business.fsu.edu